25bd Privacy Policy — How We Handle Your Data

1. Introduction

25bd ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses the 25bd website at 25bd.onl. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you register an account, make deposits or withdrawals, place bets, play casino games, or otherwise interact with the 25bd platform. This policy applies to all users of 25bd, including registered account holders and visitors who browse the platform without registering.

By creating a 25bd account or using any 25bd service, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not create an account or use the 25bd platform.

2. Privacy at a Glance

The following six points summarise how 25bd handles your data. Full details for each point are in the sections below.

3. Information We Collect

When you use the 25bd platform, we collect a range of information that is necessary to provide our services, comply with anti-money laundering and know-your-customer obligations, prevent fraud, and improve the platform experience. The categories of information we collect are as follows:

• Identity information: full name, date of birth, gender, and copies of government-issued identity documents (National Identity Card, passport) submitted during KYC verification.
• Contact information: mobile phone number, email address, and residential address in Bangladesh as provided during registration or account updates.
• Financial information: deposit and withdrawal transaction records, payment method identifiers (bKash wallet number, Nagad number, Rocket number, Upay number), account balance history, and bonus transaction logs.
• Gaming activity data: bet history, game session logs, wagering records, sports betting selections, win and loss records, and responsible gaming tool usage.
• Technical data: IP address, device type and operating system, browser type and version, session timestamps, geolocation data (country and city level), and device fingerprint identifiers used for fraud prevention.
• Communications data: records of all support interactions including live chat transcripts, email correspondence, and any documents or screenshots submitted to our support team.

We collect only the information that is necessary for the purposes described in this Privacy Policy. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or for responsible gaming compliance purposes.

4. How We Use Your Information

25bd processes your personal information for the following lawful purposes. We use the minimum data necessary for each purpose and do not process your data beyond what is described below:

• Account management: to create and maintain your 25bd account, verify your identity, process your KYC documents, manage your account balance, and provide access to all platform features.
• Payment processing: to process deposit and withdrawal transactions via bKash, Nagad, Rocket and Upay, verify that payment methods are registered in your name, and maintain accurate financial records.
• Legal and regulatory compliance: to fulfil our obligations under anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and any other applicable legal requirements, including responding to lawful requests from competent authorities.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, multi-account activity, bonus abuse, money laundering, and other prohibited conduct as described in the 25bd Terms and Conditions.
• Customer support: to respond to your enquiries, resolve disputes, process account-related requests, and provide technical assistance when you contact our support team.
• Platform improvement: to analyse aggregated, anonymised usage data to improve platform performance, game selection, payment processing speed, and the overall user experience for 25bd players in Bangladesh.

5. Sharing Your Information

25bd does not sell, rent, or trade your personal data to any third party. We may share your information in a limited set of circumstances with trusted parties who are contractually bound to protect it and who process it only on our instructions and for the purposes described in this Privacy Policy:

• Payment processing partners: bKash, Nagad, Rocket and Upay receive only the transactional data necessary to process your deposits and withdrawals. These partners are bound by their own privacy and security obligations.
• Game content providers: companies such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe receive anonymised session data for the purpose of delivering game content. They do not receive your identity or payment information.
• Fraud prevention and identity verification services: third-party KYC and AML compliance providers who assist 25bd in verifying player identities and monitoring transactions for suspicious activity as required by law.
• Law enforcement and regulatory bodies: where 25bd is required by applicable law, court order, or regulatory authority to disclose personal data, we will do so in compliance with our legal obligations and, where permitted, will notify the affected player.

6. Payment Data and Financial Information

25bd processes payment transactions via local Bangladeshi mobile financial services including bKash, Nagad, Rocket and Upay. When you make a deposit or withdrawal, the relevant transaction data — including your mobile wallet number, transaction amount, and transaction reference — is recorded in our systems for accounting, AML compliance, and dispute resolution purposes. 25bd does not store full card numbers, CVV codes, or banking PINs.

All financial records are retained for a minimum period required by applicable anti-money laundering and financial services regulations. After the required retention period, financial records are securely deleted or anonymised. Players who request deletion of their account should be aware that certain financial records may be retained beyond the account closure date where required by law.

7. Data Retention

25bd retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and operational obligations. The specific retention periods that apply to different categories of personal data are as follows: account registration and identity data is retained for the duration of the account relationship and for a minimum of five years after account closure; transaction and financial records are retained for a minimum of five years after the date of the relevant transaction; gaming activity logs are retained for a minimum of two years; and customer support communications are retained for a minimum of three years.

When your personal data is no longer required for the purposes for which it was collected and the applicable retention period has expired, 25bd will securely delete, anonymise or destroy it in a manner that prevents unauthorised reconstruction or recovery. You may request early deletion of non-legally-required data by contacting our support team; however, we reserve the right to retain data that is necessary for legal or regulatory compliance even following an account closure request.

8. Cookies and Tracking Technologies

25bd uses cookies and similar tracking technologies to deliver a functional, personalised, and secure platform experience. A cookie is a small text file placed on your device by the 25bd website. We use three categories of cookies:

• Essential cookies: these are strictly necessary for the platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without breaking core platform functionality.
• Analytical cookies: these help us understand how players interact with the 25bd platform by collecting anonymised usage statistics — for example, which pages are visited most frequently, where players navigate from, and how long sessions last. This data is used only to improve platform performance.
• Functional cookies: these remember your preferences such as your chosen language version and display settings so that you do not need to reset them each time you visit the 25bd platform.

You can manage your cookie preferences through your web browser settings. Most browsers allow you to refuse non-essential cookies, delete existing cookies, or be notified when a new cookie is set. Note that disabling certain cookies may affect the functionality of the 25bd platform.

9. Your Privacy Rights

As a 25bd player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account username and a clear description of your request. We will respond within 5 business days:

• Right of access: you have the right to request a copy of all personal data that 25bd holds about you, free of charge, within a reasonable timeframe.
• Right of rectification: you have the right to request correction of any inaccurate or incomplete personal data that 25bd holds about you. Certain data corrections may require supporting documentation.
• Right of erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 25bd's legal and regulatory retention obligations.
• Right to restrict processing: you have the right to request that 25bd restricts the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of promotional communications at any time by contacting [email protected].

Please note that exercising some of these rights may affect your ability to use certain 25bd services. For example, if you request deletion of data that is required for account operation, we may need to close your account to comply with your request. We will always inform you of any such implications before acting on your request.

10. Data Security

25bd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data transmitted between your device and the 25bd platform, AES-256 encryption for sensitive data stored at rest, strict access controls and role-based permissions limiting data access to authorised personnel only, continuous monitoring and intrusion detection systems, and regular security audits and penetration testing.

While 25bd employs industry-standard security practices, no online platform can guarantee absolute security against all possible threats. In the event of a data security incident that materially affects your personal data, 25bd will notify affected players as promptly as is reasonably practicable and will take all appropriate steps to mitigate the impact of the incident.

11. Children's Privacy

25bd is strictly an adults-only platform. We do not knowingly collect, process, or retain personal data from any person under the age of 21. Registration on the 25bd platform requires confirmation that the registrant is at least 21 years of age. If 25bd becomes aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account. If you believe that a minor has registered on the 25bd platform, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

25bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform operations. When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page and, where appropriate, provide notice to active account holders via their registered mobile number or email address. Your continued use of the 25bd platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, our support team is available 24 hours a day, 7 days a week. All privacy-related requests are handled confidentially and will receive a response within 5 business days.

Email: [email protected]