Responsible Gaming at 25bd

1. Our Commitment to Responsible Gaming

25bd is committed to providing a safe, fair and enjoyable gaming environment for all players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna and beyond. We believe that gambling, when approached responsibly, is a legitimate form of adult entertainment. Our responsible gaming programme is designed to support players who want to maintain healthy habits, and to offer clear pathways to help for those who may be experiencing gambling-related difficulties.

Every 25bd account comes with a full suite of responsible gaming controls available directly inside your account dashboard. These tools are free to use, take effect immediately when activated, and can be adjusted at any time through our 24/7 support team. 25bd will never pressure or incentivise you to override a responsible gaming restriction you have placed on your own account.

2. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs may indicate that gambling is becoming harmful. If you recognise several of these signs in your own behaviour, we strongly encourage you to use the responsible gaming tools available in your 25bd account or contact our support team:

• Spending more money on gambling than you originally planned or can comfortably afford to lose.
• Chasing losses — placing further bets in an attempt to recover money that has already been lost.
• Gambling with money that was intended for essential expenses such as rent, food, utility bills, or family needs.
• Feeling anxious, irritable or restless when not gambling, or when attempting to reduce the amount you gamble.
• Lying to family members, friends or colleagues about the amount of time or money you spend gambling.
• Using gambling as a way to escape from stress, depression, loneliness, or personal problems in your daily life.
• Finding it increasingly difficult to stop gambling even when you genuinely want to, or after promising yourself that you would stop.

Recognising these signs in yourself takes courage. 25bd is here to help — not to judge. Our support team treats all responsible gaming requests with the highest degree of confidentiality and respect.

3. Responsible Gaming Tools

25bd provides the following responsible gaming tools to every account holder, free of charge. All tools take effect immediately upon activation. To activate any tool, log into your 25bd account and navigate to the Responsible Gaming section of your account settings, or contact our support team at [email protected].

4. How to Activate Your Responsible Gaming Tools

All responsible gaming tools are available directly inside your 25bd account. You do not need to contact support to activate them — although our team is always happy to assist. Follow these steps:

1. Log in to your 25bd account using your registered mobile number and password.
2. Navigate to Account Settings and select the "Responsible Gaming" tab.
3. Choose the tool you wish to activate — deposit limit, session limit, cooling-off period, self-exclusion, or reality check reminder.
4. Confirm your selection. The tool takes effect immediately. You will receive a confirmation message to your registered mobile number.

5. Tips for Healthy and Safe Play

Even if you do not currently experience any gambling-related problems, building healthy gaming habits from the start will protect your enjoyment of 25bd in the long term. We recommend all players follow these guidelines:

• Set a personal budget before you start playing and stick to it. Decide in advance the maximum amount you are comfortable spending and treat it as the cost of entertainment — not as an investment.
• Never chase losses. Accepting a loss as part of the entertainment experience is a key sign of a healthy relationship with gambling. Attempting to win back lost money by placing larger bets nearly always results in greater losses.
• Take regular breaks. Set a personal time limit for each gaming session and use the 25bd session timer tool to enforce it. Step away from the screen regularly, especially during longer sessions.
• Never gamble when you are tired, stressed, emotionally upset, or under the influence of alcohol. Poor emotional states significantly impair decision-making and increase the risk of irresponsible betting behaviour.
• Keep gambling as one of many leisure activities in your life. Maintaining a balanced lifestyle — including time with family, physical exercise, social activities, and other hobbies — is the best protection against problem gambling developing.

6. Protecting Young People

25bd strictly prohibits access to its platform by any person under the age of 21. Age verification is carried out at the point of registration and during the KYC process. 25bd reserves the right to request additional proof of age at any time and to close any account where underage use is suspected. Any winnings accumulated by an underage account holder will be forfeited in full.

If you share a device with younger family members, we strongly recommend using the parental control features available on your device's operating system to prevent access to online gambling platforms. If you are a parent or guardian and believe that a minor has accessed a 25bd account, contact us immediately at [email protected] and we will take immediate action.

7. Getting Help and Support

If you are concerned that your gambling habits are causing financial, emotional or social harm to yourself or your family, please reach out. You do not need to be in crisis to ask for help. Our support team is available 24 hours a day, 7 days a week, and all responsible gaming conversations are treated with complete confidentiality. Reaching out is a sign of strength, not weakness.